Returns & Exchanges

At O'Neills Flowers, we strive for perfection in every petal, but if your order arrives damaged or incorrect, we are dedicated to making it right. Due to the perishable nature of our products, please contact us within 24 hours of delivery to initiate a return or exchange.

Return Process

• 1.
  Contact Support

  Email our customer service team within 24 hours of receiving your flowers, including your order number and a brief explanation of the issue.

• 2.
  Provide Documentation

  Attach high-quality photographs of the flowers and the packaging to help our florists assess the quality concern or shipping damage.

• 3.
  Return Authorization

  Once your claim is reviewed, we will issue a Return Merchandise Authorization (RMA) and provide instructions for the return of non-perishable items if applicable.

• 4.
  Resolution

  Upon approval, we will immediately arrange for a fresh replacement bouquet to be delivered or process a full refund to your original payment method.